Shipping policy

Shipping Policy

We currently offer delivery within the United Arab Emirates only.

Order Processing
Orders are prepared and processed within 24 hours of successful payment confirmation.

Orders placed on weekends, public holidays, or outside normal working hours may be processed on the next business day.

Delivery Time
Delivery usually takes up to 2 business days after the order has been processed.

Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Fees
Standard delivery within the UAE: AED 30
Western and remote areas: AED 50

Additional delivery charges may apply to locations classified by the courier as remote or difficult-to-access areas.

Free Shipping
Free delivery is available for orders over AED 2,000, subject to the delivery location.

Delivery Information
Customers are responsible for providing a complete and accurate delivery address, contact number, and recipient details at checkout.

Bonita Boutique is not responsible for delivery delays, failed delivery attempts, or additional delivery charges resulting from incorrect, incomplete, or outdated customer information.

If a shipment is returned to us because the customer could not be reached, refused delivery, or provided incorrect delivery details, the customer may be required to pay the applicable re-delivery fee before the order is dispatched again.

Delivery Attempts
The courier may contact the customer before delivery. Customers are responsible for being available to receive the order or arranging an alternative delivery time directly with the courier, where possible.

Order Changes After Dispatch
Once an order has been dispatched, we cannot guarantee that changes to the delivery address, recipient name, or contact details can be made.

Any additional courier charges caused by a requested change after dispatch may be charged to the customer.

Delivery Delays
Bonita Boutique will make every reasonable effort to ensure orders are delivered within the estimated timeframe. However, we cannot be held responsible for delays caused by courier companies, public holidays, weather conditions, or circumstances outside our reasonable control.

If your order is significantly delayed, please contact us at info@bonita.ae or via WhatsApp on +971 55 848 0008, and we will assist you in following up with the courier.

Incorrect or Refused Deliveries
Bonita Boutique reserves the right to charge additional shipping fees for re-delivery where a shipment is returned due to an incorrect or incomplete address, an incorrect phone number, repeated unsuccessful delivery attempts, customer refusal without a valid reason, or failure to collect or receive the shipment.